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Fitchetts
Your recommendations and experiences with Triumph traders, suppliers and restoration companies.
Section : Panelwork Suppliers
Posted By : Clive Speaks, 13-Oct-2004, 03:08pm
It goes like this:
March 2004 Clive buys complete set of outriggers for Herald.
June 2004 Clive obtains excellent rolling chassis, outriggers no longer needed.
October 2004 Clive finally gets round to contacting Fitchetts and more in hope than anticipation asks about returning un-used outriggers
Fitchetts agree to let Clive swap against floor pans etc that he also needs.
Get this, no quibble, no handling or re-stocking charge, in fact no questions asked at all! And all this approx 8 months after I made the initial
purchase!
Now that's real customer serice for you!
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Posted By : Raymond Johncock, 13-Oct-2004,
03:21pm
Fitchetts are a large company so why dont they have a web site. They must have computers for stock control.
As to Clive that is 1st class. How many of us buy parts only to have them sit on a shelf to gather dust. Top marks Fitchetts.
RAY J
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Posted By : David Pearson, 14-Oct-2004,
08:17am
Fitchetts is one of the very few traditional 'old school' style Triumph parts suppliers left. Quite simply they profess not to have the time or
inclanation to learn all the new fangled computer/e-mail/website stuff ! Never the less a wonderful operation run on almost military organisation
by a few good blokes (they have tiny staffing levels compared to other large traders). Fitchetts are far more important to the small chassis
Triumph market than most people appreciate. Like us they are one of the very few that are actively interested in remanufacturing parts for our
car's. If and when the prime movers there decide to retire the market is going to be a very unstable place as a result.
David