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Kenlowe Electric Fan Kit Series 2000 Blower 

Posted By : David Chudziak, 18-Sep-2003, 06:16pm

As some of you may have been following the new 13" Kenlowe Fan Kits (Series 2000) do not fit the standard Spit 1500 radiator. A 10" kit is required, as the fan requires to seal against the rad core. I discovered this around the 24 Aug and am still waiting for a 10" kit to be provided by Kenlowe.

I have lost the rag and penned the following:

-----Original Message-----
From:
Sent: 17 September 2003 18:20
To: 'sales@kenlowe.com'
Cc: 'trgbltd@btconnect.com'
Subject: Spitfire 1500 Kenlowe Fan Kit (Series 2000 Blower)
Importance: High


Dear Sir / Madam

I used to run along fine, sometimes getting slightly hot under the collar but never boiling up and over. Well not until recently........

I have a Spitfire 1500, it likes going out in the sun, and isn't so keen on the the cold and rain. In the tropical weather that we have been having of late (yes even in Scotland), I decided that I would treat the car to one of your electric cooling fan kits, you know the ones that you sell for use in my particular car.

I have had many dealings with TRGB during the restoration of my Spitfire, and so gave them a call, in order that they could despatch a kit forthwith. All the times I've used them they have been super helpful and deliver the parts nice and quick. It was no surprise to discover the kit was in stock and it would be despatched that very day (06 August 2003 - for your records).

It arrived the following Monday.

I couldn't fit it the first weekend (us tinkerers can only work on our Spits at weekends when we don't have other commitments), so It wasn't until the 24th August that I stripped out the radiator and set about installing your lovely fan kit. I should advise, that the supplied kit was a 2000 series 13" blower fan, you know the new model type that you recently launched and advised your suppliers to keep supplying the same size for Triumph Spitfires (the penny's dropped know - I bet).

Anyway, back to the tales from the riverbank.

Imagine my surprise, when the lovely fan didn't fit the radiator and sat proud of the top and bottom tanks. Dam and blast I muttered (well actually my neighbour came round to see if I was alright!). No problem I thought, I'll give TRGB a 'bell' on Monday. Looking at your website in advance of Monday's telephone call identified that the kit for my car was a 10" and not a 13" kit. I spoke with TRGB and they later came back (having spoken with someone at your end ) to advise that indeed the 2000 series fan kit for the spitfire should be a 10" kit - apparently you had launched your new fan but failed to advise your stockists that some of the sizes previously supplied would no longer fit. TRGB confirmed that you would dispatch a 10" kit to them forthwith and they would forward it on me in due course (that was around about the 26 August). Its now the 17 Sept (yes 17 Sept) and the radiator has been out of the car since the 24 August - still following this? Why's the radiator still out of the car I hear you ask. Cos I am still not in receipt of the 10" fan kit. Why's this I hear you ask. Well its not the fault of TRGB, there still waiting for you to deliver it the kit to them.

I take it that my fan kit is being hand crafted, that it will be a masterpiece. It must be the time its taking for you to deliver it. Perhaps you could give me the name of the craftsman who is fabricating it, so I can call him and offer him an incentive to finish the job. Maybe I can auction it on ebay as a 'one off', making a vast profit.

As you can probably detect my own cooling system is starting to boil, but unfortunately you don't do human cooling, merely warming of the blood by your incredible lack of pace. Lets not forget, it wasn't me who ordered the wrong kit, it wasn't TRGB that supplied the wrong part, but you, yes you who changed your design and failed to notify your stockists that the old 13" kit previously supplied for the Spitfire would no longer fit.

So, how's about it, why don't you personally arrange for a 10" kit to be dispatched by 24 hour courier to TRGB. If you don't have there delivery address to hand contact Gary or Chris on the above email address.

When I come in tomorrow, I expect to see a reply with confirmation that a 10" 2000 series Blower fan kit has been despatched to TRGB.

Regards
David

p.s. Maybe you could supply the kit FoC (thats free of charge) for all the messing about and inconvenience your company has caused to me and my Spit.



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