No reply from IVR
Posted By : Chris Mills, 11-Jul-2006, 12:28pm
HI Alexander
Where did you send it, Club HQ or direct to John Thomason
If you sent it to HQ it will be forwarded to John,
John is very good, the amount of info you'll get back will be worth the wait, but it will take time.
Where did you send it, Club HQ or direct to John Thomason
If you sent it to HQ it will be forwarded to John,
John is very good, the amount of info you'll get back will be worth the wait, but it will take time.
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No reply from IVR
Posted By : Julian Saul, 11-Jul-2006, 01:25pm
Strange coincidence maybe, but I have been waiting nigh on 6 months for any reaction to my IVR and/or the written correspondence to the same.-
No reply from IVR
Posted By : Mark Stradling, 12-Jul-2006, 08:44am
I sent mine in 10 years ago and am still waiting.
Perhaps I should re-send... ^_^
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No reply from IVR
Posted By : Mark Telkman, 11-Jul-2006, 02:01pm
Sent one off for my MkIV over a couple of years ago, nothing yet! 
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No reply from IVR
Posted By : Stephen Pratt, 11-Jul-2006, 04:20pm
Snap! - sent my 1500 IVR off last year with photos, copy BMIHT certificate - no response as yet -
No reply from IVR
Posted By : Colin Lindsay, 11-Jul-2006, 04:30pm
It happens... the Register Secretaries can sometimes become deluged with IVRs, all of which require some research and return correspondence, which can take time to properly work through each one. Some of the letters with the IVRs are exceptional, the members photographs and histories are often superb and rushing them can lead to missing important facts both for the owner and the IVR itself. I can sympathise with both owners and Register Secretaries as I know how frustrating it is not to receive a reply when you've gone to the bother of sending off the IVR form, but I also know the sinking feeling when a huge envelope arrives through the post with another three dozen IVRs to work through! It can be difficult to find time for the correspondence in between work and the garage, especially at this time of year - in Winter the garage is too cold and the correspondence speeds up! Sometimes mistakes get made and the IVRs end up in the wrong place, or else some members forget to enclose stamps for a reply in which case it's taken that no reply was required. Personally I have about two months worth of IVRs sitting awaiting reply (the printer chewing pages definitely doesn't help!) and I'll work through them when I can with a grovelling apology in each one...
I had thought about an on-line database of VRMs only so that members could see if their car was listed, indicating either that an earlier IVR has been received, or their personally submitted form has been received and they never got the reply, but it's on the to-do list... if I ever get the IVRs done...
Colin-
No reply from IVR
Posted By : Lyall Robertson, 15-Oct-2006, 08:18pm
Not sure what the point of the IVR scheme is. I sent off all details, photographs and history to the Herald 1200 Secretary about 3 or 4 years ago. Haven't heard anything. Are we supposed to?-
No reply from IVR
Posted By : Jonathan Binnington, 15-Oct-2006, 08:47pm
Lyall, I have been thinking exactly the same. I sent the details off about my car about two years ago and expected to see something interesting eventually appear in The Courier.
What appeared? Bugger All!
I wrote an email earlier this year to enquire what the point is and recieved no reply.
Exactly what is the point of the IVR? seems a bit anal on the part of the people who recieve the IVR forms, keeping the information to themselves and appearing to do nothing public with it...
What is the point?
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No reply from IVR
Posted By : Ian Mulford, 15-Oct-2006, 09:08pm
My mother's had the same experience. She's even sent the information in twice thinking the first lot had been lost. In the Courier there has been a few articles about the earliest of the MkIV Spit IVR forms that have been sent in, her car has a commision number before the one always mention as the earliest so we're beginning to think it was a waste of time filling in the form.-
No reply from IVR
Posted By : Danial Phoenix, 15-Oct-2006, 09:30pm
i thoght about sending mine in, but wont bother now. but iv got no plates with details on bulkhead anyway. and v5 may not be corect. id be intersted to know if my car was already on it, if it was i would send an update to keep it corect, but no point if it not on it even if it starts the history as they say, bit late when 42 years gone.-
No reply from IVR
Posted By : Chris Mills, 16-Oct-2006, 07:36am
Why not contact the relevant Register secretary concerned by Telephone and check the your details have been received and ask when it would be possible to have a reply.
Please don't forget that the Register Sec's are volunteers and some are able to devote more time to the task at particular times of the year, in addition they write superb detailed articles for the " Courier " which takes time and research.
Cheers-
No reply from IVR
Posted By : Jonathan Binnington, 16-Oct-2006, 10:45am
I sent mine off to the GT6 IVR, there's reference here to spitfires and heralds (to my reckoning) is there a systematic problem that needs to be addressed?
J-
No reply from IVR
Posted By : Mike Crewes, 16-Oct-2006, 02:55pm
Guys
There have been several complaints recently about the IVR system. The forms and system have not changed since the Club began, when it was possible for Register Secretaries to keep in contact with their Register. Since then the Club has grown incredibly, but the forms and the IVR system have not changed to reflect this.
I have already put this on the Agend for the next Council of Management meeting to see if we can come up with a better system. The information is invaluable to the Club archives and members of the future, so it should be handled properly. If you have any ideas, please feel free to contact me at HQ on Thursdays and Fridays, or email me direct.
Regards
Mike
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No reply from IVR
Posted By : Jonathan Binnington, 16-Oct-2006, 04:38pm
Mike, how about a club archivist?
no I don't know what one looks like, let alone what they eat or where they are found (are they solitary or herd animals?)
j -
No reply from IVR
Posted By : Andy Cook, 17-Oct-2006, 00:15am
Mike,
How about a web based IVR form on the club website that could be linked straight into a database of the relevant commission numbers, engine numbers trim and paint codes etc. This would automate things a bit and take some of the hassle away from the register secretaries. There could still be an option for sending in a paper IVR by post to the register secretary for manual entering where a member doesn't have web access.-
No reply from IVR
Posted By : Stephen Pratt, 17-Oct-2006, 09:03am
The Stag Forum has quite a good Register that allows members to put information directly on line (http://www.triumphstag.net/start/index.htm) which I guess could easily replace our own members/cars part of the website - it also allows searches by reg no, commission no, colour, area etc.
I know not everyone has access to the website, but there could still be a manual document that allows the register secretaries to update the system themselves.
There are of course issues of security, so a restricted view could be made for non-members.
I also like the way the Stag register lets you flag stolen cars!
Another idea for the pot!- why reinvent the wheel?
regards
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No reply from IVR
Posted By : Richard Rogers, 29-Dec-2006, 01:19pm
Hi
I have both posted and E Mailed IVR form, ( months ago to TSSC) but heard nothing. Is this normal? It does leave me unsure if you have received it and whether I should send it again.
I understand that it makes more work for TSSC but I think a simple acknowledgement would be appreciated and people would know that they have "done their bit" towards preserving the history of our marque.
Richard.
I have both posted and E Mailed IVR form, ( months ago to TSSC) but heard nothing. Is this normal? It does leave me unsure if you have received it and whether I should send it again.
I understand that it makes more work for TSSC but I think a simple acknowledgement would be appreciated and people would know that they have "done their bit" towards preserving the history of our marque.
Richard.
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No reply from IVR
Posted By : Chris Mills, 31-Dec-2006, 09:25am
Hi Richard
Following this thread starting some while ago, it was as promised discussed at the Council of Management meeting in November, No " new system " was invented immediately and several rivers have to be crossed before one is able to be discussed, I will return the item to the next agenda.
HQ only forward IVR's to the relevant Register Secretary who collate the data then use the info in their respective monthly articles.
I agree that a simple acknowledgement particually an e-mail reply would take 30 seconds to do and would put your mind at rest that the info you've sent in has been received and forwarded on to the relevant Reg Sec. I will follow this up for you.
It would depend on how your Triumph fits into the data already held,
did it have something unique ?
did it complete a pattern ?
did it just fill a hole ?
I can't answer any of these questions, but you may find your car pops up in a Reg Sec article in the near future or in a table of data also in a future article.
Cheers
No reply from IVR
Posted By : Matt Inglis, 24-Jan-2007, 01:44am
I thought the whole point of the IVR scheme was that we provide information about out vehicles to you and we got lots of information about our cars in
return? at least thats what the bumf that comes with every magazine implies, if there is a backlog why not suspend registrations just now until the
backlog is cleared. I only sent my information in in the expectancy to get something in return, hence the stamped addressed envelope enclosed inside
it. I sent my ivr off about 8 months ago still not heard anything back to say its even been recieved, find it quite ironic that the stamp on the
envelope will no longer cover the cost of return postage as the prices of postage have risen since i sent off.
has the ivr scheme changed? cause in the replies to this post it implies in a very elitest way that unless you have something special you are never gonna hear back about your car. im confused as to what the purpose of sending the stamped addressed envelope was in that case.
I am not in any way having a go at the researchers who are doing a sterling job for free, but the wording and the organisation of this scheme needs a fundamental shakedown, the initial idea appears to be we help you by providing a comprehensive list of all the details of all road going tssc cars, in the intention that you help us by providing valuable information about the cars history, however this seems to have gone off on a tangent to we help you and get nothing in return.
may i suggest that the ivr forms be removed from future courier magazines until either the backlog is cleared or the forms and the information stated about filling in the form and getting something in return is clarified.
has the ivr scheme changed? cause in the replies to this post it implies in a very elitest way that unless you have something special you are never gonna hear back about your car. im confused as to what the purpose of sending the stamped addressed envelope was in that case.
I am not in any way having a go at the researchers who are doing a sterling job for free, but the wording and the organisation of this scheme needs a fundamental shakedown, the initial idea appears to be we help you by providing a comprehensive list of all the details of all road going tssc cars, in the intention that you help us by providing valuable information about the cars history, however this seems to have gone off on a tangent to we help you and get nothing in return.
may i suggest that the ivr forms be removed from future courier magazines until either the backlog is cleared or the forms and the information stated about filling in the form and getting something in return is clarified.
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No reply from IVR
Posted By : Ian Mulford, 24-Jan-2007, 09:55am
8 months? Pah, my mother sent the IVR off for her car 2 years ago and has heard nothing, so she sent it off again, heard nothing. Phoned HQ, asked how the scheme worked and the reply was "fill your form in and send it off, after a while you will hear back with details of your car, etc". When she pointed out she'd done that twice the reply was "send it in again, it's probably got lost". -
No reply from IVR Small Saloon
Posted By : Andrew Burford, 24-Jan-2007, 07:58pm
Hi,
I have seen a mail that Dick Plumridge (Vitesse MK2) has raised about some comments about the lack or replies on some IVR forms which was copied to HQ as well as all reg secs. We each have our own page/month where as register secretaries we layout the unique parts of "our model" and also what we have to offer in terms of service or not if that is the case.
I cannot comment on what the individual secretaries offer but I can say that we together with HQ agreed that we would get IVR's sent to us on the 12th of the month so we would know that we had any to reply to within a few days of the 12th and also meant that we could do a block together rather than a few at odd times. This makes the Reg Sec life easier and hopefully provides a faster response to the club member.
Personally I ALWAYS sent a reply and try to tell as much as I can. I even do this when I get no stamps with an IVR. Each car is valuable and helps us share information.
Hope that helps and I raise this with HQ and cc Dick as he set the scheme up-
No reply from IVR Small Saloon
Posted By : Matt Inglis, 24-Jan-2007, 10:29pm
its nice to hear that one of the secretaries keep there members informed, shame the rest don't bother.-
Modernising the IVR system?
Posted By : Ian Preece, 30-May-2007, 10:15pm
Just as an idea, following on from Andy Cooks idea of a database accessible to club members,
this is a link to an excellent e-type jaguar on-line database.
When I was recently looking for an e-type, I put in the commission number of the car I was interested in and the owners details, photos, area of location, together with the other numbers for the car were listed and as much or little info as the owner wished to leave.
As far as I know, there is nothing like this for Triumphs and it would be a fantastic resource.
It would be interesting in light of the recent feature in the courier showing spifire ads from years ago asking where are they now?
We would have some idea through a database like this.
http://www.xkedata.com/cars/
This an example of the details on the database by putting in a car number/ commission number
Click on this:
http://www.xkedata.com/cars/detail/?car=1E78957BW
Cheers,
Ian
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Modernising the IVR system?
Posted By : Jonathan Binnington, 31-May-2007, 08:38am
ahh, but Ian there is, but only for CGT6's. It's done by Paul Tegler in the USA
my cars are on there too
www.teglerizer.com/triumphstuff
j
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Modernising the IVR system?
Posted By : Mike Crewes, 31-May-2007, 10:34am
Guys
There are almost as many problems with the IVR Scheme as there are cures. The matter has been debated at some length at Council of Management meetings and Chris Gunby has taken it on to sort out. Like the Register Secretaries, Chris is a volunteer and Rome wasn't built in a day. This is a matter that should have been better sorted out 30 years ago, so you can see that some of the problems go back a long way.
There is debate about an 'on line' IVR Scheme, but any details must be veiwed by restricted access. This is to comply with the Data Protection Act and to prevent vehicle details stolen and put on a similar vehicle. Unfortunately there are still some unscrupulous people out there and we MUST protect our membership as best we can.
Please be assured that the matter is on going and just because there has been no comment on this thread from a Club Director it doesn't mean that the problems are being ignored.
The answer to the question, "Should we have a Club Archivist?" is , 'We already do!' Dick Plummridge does an excellent job researching and preserving information relevant to Triumphs - much of it is accessable to visitors at Sunderland Court.
When there is anymore news we shall be able to make an appropriate announcement, in the meantime, may I encourage all members to continue to send in IVRs, it is important to record information about 'our cars' and look for trends in survivability. Not all register Secretaries carry out a reply service, but I hope you agree that the information they write about in The Courier is invaluable. I, for one, am very proud of the high standard of Register Secretary articles that we currently publish and I think you should be too.
Regards
Mike
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Modernising the IVR system?
Posted By : Andy Cook, 31-May-2007, 10:38am
Looks like an excellent resource and I'm sure it would be well within Craig's capabilities to develop something similar.
I particularly like the way the details are shown in a commision plate type format!
I also like the car in your search, I've always thought that an E-type 2+2 is the grown up version of a GT6!-
Modernising the IVR system? (off-topic)
Posted By : Mark Stradling, 31-May-2007, 11:28am
Maybe I'm alone in this but I've never been a massive fan of the E-Type.
There is just something fat-girl-in-lycra-leggings-and-a-crop-top about it. Never saw the attraction in having a flabby middle, with rolls of 'fat' hanging out over the wheels.-
Modernising the IVR system? (off-topic)
Posted By : Ian Preece, 31-May-2007, 05:05pm
The beauty of this type of database is that it is an open resource that grows and grows.
The e type database may just include the briefest of details, from either a car that someone saw listed on ebay or saw for sale somewhere.
Over time someone adds more details, corrects other entries and so gradually more about the car is known over time than would otherwise have been known.
Scrapped cars can also be added and therefore accounted for.
You can search on-line just using a commission or engine number or even a town.
Paul Teglers database isn't really the same thing, neither is the international spitfire database ( my spitfires are on there)
I appreciate Mikes comments re. fraud etc, but that doesn't seem to have had any impact on the e-type database.
If anyone feels uncomfortable leaving details of their car, they don't have to.
It's a free world!
I just feel that the internet provides a fantastic opportunity to account for and record as many of our cars as possible.
If I knew anything about computers, I'd try to do it myself!
Cheers,
Ian
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